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Sense is acting odd

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‎09-23-2021 15:08 - last edited on ‎09-23-2021 16:23 by Fitbit Moderator

‎09-23-2021 15:08 - last edited on ‎09-23-2021 16:23 by Fitbit Moderator

Ive been able to reset it twice by pressing the side button, but it takes at least 10 attempts to do so. And then within an hour the screen faces change and eventually goes dark again. This has been happening for a week. Its charged, Ive cleaned it, and it is collecting data and syncing but with no input from me its starts acting up. Very frustrating.

And PS

About a week ago the battery starting draining within 24-48 hours, instead of my usual 5 days.

 

Moderator Edit: Clarified subject

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‎09-23-2021 16:26 - edited ‎03-28-2024 18:35

‎09-23-2021 16:26 - edited ‎03-28-2024 18:35

Hi there, @tommyg29. Thanks for stopping by in the Community Forums and trying to troubleshoot the issues with your Sense. 

The best way to get help for these problems is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

Maria | Community Moderator, Fitbit


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‎09-23-2021 18:26

In response to MarreFitbit

‎09-23-2021 18:26

Tried that but apparently your chat function isnt working or no one is available

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