Sense is counting too many floors

[Deepvalley]

My new sence dosnt counting the right floors there are too much what can i do. sg Kurt

Moderator Edit: Clarified subject

[Marshmello50]

My Sense also does not track all of the flights that I climb. I’m kind of used to it now. If my goal is 12 flights of stairs I might end up doing 25 to get in the 12 but it helps my strength I guess. One thing to remember. The Fitbit on your wrist needs to make the full 10 feet. If you keep your hand down on the top stairs it might not register the full 10. I am accustomed  now to reaching down with the Fitbit hand to touch the bottom stair then when I get to the top of the stairs I reach way up high just to make sure it gets the full height. Still misses many flights of stairs even with that. 

[BlazeFS]

Nothing new. The latest firmware update did not fix the stair issue for me. I am glad to see they do more than 1 firmware updates every 6 months.

[NatomCZ]

My observation is that initially, floor counts on Sense were quite reasonable. On the attached screens, it can be seen that my Sense used to log about 800 floors per month since I started using it in 06/2020. But something has changed and since 05/2021 the counts got higher. Lately, my Sense tracks more than 1600 floors per month. My lifestyle has not changed the whole time. Today, I have not left my apartment yet and Sense has already tracked 7 floors (it's not even noon yet). Hope Fitbit manages to make the floor count sensible again.

[JohnGillet]

Hello, latest firmware version (5.2.1) well received for several days and the problem of counting floors is still not repaired!!!

[Mark112]

Hello dear

[down_and_out]

I was surprised this morning to look at my watch before getting out of bed and I had achieved 63 steps and 1 stair.  I was very impressed that my efforts seemed so effortless.

Mid day I have climbed 12 stairs after going down and up once on an actual set of stairs.

Steps are becoming very unpredictable and the pulse rate has started showing wild swings.

[MikeTheTyke]

Just downloaded 128.5.49,made no difference. It added 4 floors in 69 steps. My floor count changed after an early update soon after the Sense was released. My count varied between 5 and 60 floors a day, Now its 200 + every day. Tech support fob you off with a standard answer and do not admit that there is a problem. Disgusting considering the cost of this watch. I won't be buying another fitbit. 

[SunsetRunner]

same here, 5 floors and living in the ground floor apartment, haven't climbed any floors at all. Although an improvement to the previous floor count prior to the update. 

[Purplepepper]

I too am going to look at Garmin and like you been with FitBit for years!! I have been waiting for them to resolve an issue first logged over 2 months ago. They sent me a replacement Sense as previous one the watch face fell off, I already had the issue of the floors prior to this and had given up even tracking them, but then with the 'new' Sense (which I actually think is a reconditioned faulty one) my exercises don't sort on the watch to most used, have to scroll down pass kickboxing and karate (that I never do) to get to spinning about 12th on the list (that I do 5 times a week), this worked on previous Sense, and now the battery on the new one needs charging every other day! They said they had passed to next level support and I didn't hear anything for over a month so chased up and about a week later someone responded with the usual blurb and checks (that had already been done), I replied 3 days ago and still waiting response! I think they just hope you will give up and go away, well I will go away to another brand 🙂

[Darrylf]

thank you and agree with everything you said, I will look at that for a replacement when this thing wears down like it will with battery, new update yesterday and I already have 8 floors at 730am this morning and have done zero.  So frustrating so makes you wonder what else is so far off as well.  Sad part is I have really pushed fitbit to family and friends and have had many people buy fitbits and i have bought many for gifts in the past.  If this isnt corrected soon I will push as hard the opposite way to make sure everyone knows my experience, right now if anyone asks i will not recommend it soon i will publish my distrust of fitbit.  

[sarcazm]

My Sense is adding floors for no reason.  I got used to it adding a couple floors when I drove to this particular place due to the change in elevation but now when I drive there and back the 2 floors became 6-18?!  It doesn't add up in any way.  Especially since I need a mobility aid to get around so my floor count is usually close to 0.  Tonight it added floors when I walked to one side of the room and back a couple of times.  Essentially, if I am walking it is adding floors to my step count.  Is there a way to fix this?

[Guy_]

This is a known issue that Fitbit are working on.

Nothing you can do will fix it.

[sarcazm]

i looked for a post about it and didn't see one for when it went off the rails.  is there a link?

[JohnGillet]

hello, always a crazy number of floors for me, they still do not fix the problem!!!

[Drew_Watkinson]

Just wanted to take a moment to let people know that the newest firmware in beta seems to have helped with the floors bug. 
this just goes to show that it was indeed software related and yes it took far too long to be addressed. 

[Donno]

If yours is better, I say lucky you. Mine is definitely worse than it was before the update. We have a single level home and I’m at 46 floors, 8 hours into the day.  The bigger impact on me is, I don’t know that I trust the other statistics any longer. I’ve been a Fitbit fan for about 10 years and this fiasco has pretty much ended that, especially how this whole issue is being (not being?) handled. 

[down_and_out]

I installed 5.49 the other day.  At first I thought maybe it might be a fix.

Sadly, the next morning I climbed 2 Stairs while sitting at the kitchen table eating breakfast.  

Have 38 Stairs so far today.  An actual count might be around 10.

I am noticing more often how the steps can vary first thing in the morning. I check to see how many Stairs get recorded in getting out of bed and walking, in a bungalow, to the bathroom and then to the kitchen.  Same route every morning.  But the number of steps is highly variable.  Would not have noticed had the Stairs not been so wildly different from reality.  

[NatomCZ]

@Drew_Watkinson good news, thanks for sharing! So let's keep our fingers crossed the floor bug gets squashed and the fix gets soon to an official fw release. 

[chelseabelle]

So I was one of the "lucky" ones that had their Sense replaced when the stairs issue started and the new one worked great....until I did the latest update.  Super annoyed that this is happening again.  It would be nice if there was a way to remove the update after it screws everything up.

[Drew_Watkinson]

@down_and_out  what version is your sense on with 5.49? I am running beta and my sense is currently 128.6.6. 
I still get lots of floors but I am up and down a ladder all day. 
That said I am down to about 100 floors a day instead of the 200-300 I was previously racking up.