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Sense is not able to charge

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‎09-07-2021 20:13 - last edited on ‎09-08-2021 04:04 by Fitbit Moderator

‎09-07-2021 20:13 - last edited on ‎09-08-2021 04:04 by Fitbit Moderator

sense not able to charge

 

 

Moderator edit: updated subject for clarity. 

 

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‎09-08-2021 02:03

‎09-08-2021 02:03

This is generally a faulty charge cable issue, check the 4 pins are equally prominent, and gently try the spring pressure of each pin with the back of your nail.

 

This assumes that the watch is clean and the 4 connections holes have nothing in them.

 

If the charger is faulty probably best to contact Fitbit Support directly to request a replacement under warranty.

Author | ch, passion for improvement.

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‎09-08-2021 04:11 - last edited on ‎10-26-2023 16:14 by Fitbit Moderator

In response to Guy_

‎09-08-2021 04:11 - last edited on ‎10-26-2023 16:14 by Fitbit Moderator

Welcome to the Fitbit Community, @Notai. I'm sorry to hear your Sense is not able to charge. 

Please follow instructions of help article: Why isn't my Fitbit device's battery charging? and instructions @Guy_ shared with you.

Keep on visiting the forums. 

Andrea | Community Moderator, Fitbitp>

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