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Sense is not taking a charge

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‎08-22-2022 12:19 - last edited on ‎08-23-2022 10:42 by Fitbit Moderator

‎08-22-2022 12:19 - last edited on ‎08-23-2022 10:42 by Fitbit Moderator

I am so fed up with my Sense, it's not taking a charge even though I have carefully cleaned all the areas. The charger is very flimsy to start with. Really annoyed. Anyone else have this problem?

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎08-22-2022 21:06 - edited ‎08-22-2022 21:07

‎08-22-2022 21:06 - edited ‎08-22-2022 21:07

Hi @olive.whytebour - the charge cable can often be faulty on one pin, have a look at this link which explains what to do How to check charge cable - Sense/Versa 3 won't charge, won't start or blank screen

Author | ch, passion for improvement.

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‎08-23-2022 06:27

In response to Guy_

‎08-23-2022 06:27

Thanks, it is 2 faulty pins, they are sending me another under warranty but won't be for 10 days!!! I'm clearly not the only one with this problem 🥺

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‎08-23-2022 11:09 - last edited on ‎08-21-2024 16:29 by Fitbit Moderator

In response to olive.whytebour

‎08-23-2022 11:09 - last edited on ‎08-21-2024 16:29 by Fitbit Moderator

Hi there, @olive.whytebour. @Guy_ Thanks for stopping by to help our members.

@olive.whytebour Thanks for the details and the time taken while cleaning the contacts. While I'm glad you'll receive a replacement, I understand where you're coming from and I'm sorry for this inconvenience. Our team constantly works to improve our devices and accessories, and the input we receive from our members is a big part of the process. Please know your feedback is truly appreciated.

If you have any question about your order, my best advice is to contact our Support team so they can provide you with more information. To start a new interaction with them via chat or phone, just click here.

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