Sense is not vibrating for alarms or notifications?

[Michelle1234567]

My Sense is not vibrating for alarms or notifications.

Moderator edit: subject for clarity

[WilsonFitbit · Accepted solution]

Hello @Michelle1234567 Nice to see you around! 

If your Sense isn't vibrating, I'd recommend making sure that your Sense hasn't gone into DND mode. When this setting is activated: 

• Notifications, goal celebrations, and reminders are muted.
• The do not disturb icon illuminates in quick settings.

To change this, press and hold the button or tap on the screen and swipe right to access the quick settings screen. Tap a setting to turn it on or off. When a setting is turned on, the icon illuminates. For more information, see How do I navigate my Fitbit device?

Hope this helps. 

[Michelle1234567]

Thank you!

[WilsonFitbit]

@Michelle1234567 It's a pleasure! 

See you around. 

[nellydragonfly]

My Sense isn't on DND mode.  I have restarted my Sense multiple times, deleted the app and reinstalled it several times, checked to make sure the settings under notifications was checked. I looked under blu tooth to make sure my notifications were synced. It still isn't working.  Any other suggestions?

[WilsonFitbit]

@nellydragonfly Thank you for your reply. 

I appreciate the detailed information and thanks for your help in trying to resolve this matter. At this time, I'd recommend reaching out to our Support Team for further assistance. Note that you can contact them through chat or over the phone, but phone wait times have been longer than normal. Click here to get connected. 

Please make sure to provide a brief explanation of the inconvenience and mention the troubleshooting steps you've followed, this way they can assist you from there. 

See you around.