Sense is not working as expected

[Garbutt]

Hi 

This is my second sense in two years , it won't connect to Bluetooth so all my data , calls messages ect don't work just steps  the button doesn't work got InTouch with Fitbit and had no joy 

Why is the life span so rubbish the sense cost £300 

Think it's time to change 

Moderator Edit: Clarified subject

[Guy_]

Hi @Garbutt - if this started happening in the last 2 months it may be related to the new Fitbit app which has syncing issues.

The button can have an issue but make sure to squeeze the watch betwee finger and thumb, using a finger nail won't work, so the fleshy part covers the button. If you are doing it right you can practice turning the display off and on.

Hold the watch button for a full 10 seconds till it vibrates and the logo appears, then try syncing..

If still no success try also restarting the phone, this alone may help with the syncing, even if you can't restart the watch.

As a last resort go into the watch Settings and do a Shutdown - be aware this will delete any non synced data from the watch - then after a minute place the watch on charge to restart it. Then try syncing.

[MarreFitbit]

Hi there, @Garbutt. Welcome to the Fitbit Community Forums. I'm sorry to hear that you have had issues with your two Fitbit Sense devices. I understand how you must be feeling. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If the steps that our team has provided did not work, please feel free to contact them back for further assistance. Since you have reported this matter to our Support Team and they already shared with you all the steps we could've also provided here, please note there's nothing left we in the community can suggest other than reaching out to our team again. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. 

@Guy_ Thank you so much for your help and advice! 

We hope to get you back on track soon!

[Garbutt]

Hi

It's just so annoying that they only seem to last two years and it was £300

I won't be buying another one

Fitbit didn't even help with the button issue

[Garbutt]

Hi

I have tried everything apart from shut down because I won't be able to get
it back on
It only started last week
It's so annoying