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Sense stopped working after swimming

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‎11-19-2023 14:22 - last edited on ‎11-20-2023 04:26 by Fitbit Moderator

‎11-19-2023 14:22 - last edited on ‎11-20-2023 04:26 by Fitbit Moderator

Hi 

My sense stopped working after I went for a swim, water was 1.5M or 5 feet, this was quite surprising as advertised limits are much more and say that they are safe for swimming. 
when I contacted customer service they gave me standard answer that I am out of warranty and they can’t do anything. 
this is FALSE ADVERTISING!! 

has anyone else faced this issue ? 

Moderator Edit: Clarified subject

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‎11-19-2023 19:50

‎11-19-2023 19:50

If you search with keywords, you’ll see it has happened to others. Seal degrades over time.

Sense Activation 11/3/20\IPhone 12 Pro Max\SimpleClockPro Watch Face\Spigen Rugged Armor Pro Case/Band
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