Sense is showing vertical green lines

[jhjariwala]

Hello,

I am from India and I purchased fitbit sense in 2021 from online TATA Cliq store. My fitbit sense screen has started showing vertical green lines on screen. It appears sometimes and don't go away. and sometimes it goes away. Can I please get replacement of my device?

Regards,
Jignesh

Moderator Edit: Clarified subject

[LizzyFitbit]

Welcome to the Community, @jhjariwala.

Thanks for the detailed information, I'm sorry this is happening to your Sense. Before anything else, and because your post didn't mention, may I know if you've tried restarting your watch? If not, please give it a try as that will help refreshing its performance. Additionally, change the clock face and monitor its behavior afterward.

[jhjariwala]

I haven't tried restarting watch yet. I will try that. But lines appear at night mostly and when I put on charging device in morning. It goes away. I will try restarting watch. But I am sure it is manufacturing defect. Because I read here people having same issues.

[LizzyFitbit]

@jhjariwala It's good to see you again.

Thanks for your willingness in troubleshooting your Sense. I understand your point of view and so we can make sure all the possible steps were exhausted, please try restarting your watch and changing the clock face whenever you can.

[jhjariwala]

Hello,
It is not solved yet. and now my screen of fitbit sense has came off.  I did nothing and it came off from the watch. Can I please get replacement of watch?

[LizzyFitbit]

Hi there, @jhjariwala.

Thanks for the heads up, I've unmarked the Best Answer from this thread. I'm sorry to hear about your Sense, and appreciate your efforts. I noticed you already are in touch with our Support team. They'll continue helping you with this matter, so please keep the communication with them. I hope we can get you back on track soon.

[jhjariwala]

Support said my watch is out of warranty and they can't do anything. I am disappointed by quality of watch. now I have to find local shop to get it repaired and I even don't know if it will be repaired or not. Also vertical lines problem still exists.

[LizzyFitbit]

Hi there, @jhjariwala.

Thanks for sharing the information provided by our Support team, and I'm sorry for this inconvenience. Our team is constantly working to improve our devices and the experience with them, and the input we receive from our members is a big part of the process. Please know your feedback is  truly appreciated.