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Sense is stuck on clock face

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‎03-25-2025 00:27

‎03-25-2025 00:27

My sense 2 is stuck on the clock face. It won't swipe, but the side button is working fine and set up for Google Assistant.  This shows up fine. I just can't swipe to exercise and other apps. I've restarted it, to no avail, and the device lock IS disabled. Is there a separate 'screen lock'?

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‎03-25-2025 07:23

‎03-25-2025 07:23

Hi. Mine was the same, try pressing the side button until the logo appears then release this should reset the watch, worked for me.

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‎03-25-2025 07:43

In response to Snoopdog55

‎03-25-2025 07:43

Hi @Shaneog and @Snoopdog55 ! Warm welcome to the forums. 

I appreciate your messages, and I'm sorry to hear you experienced the screen stuck on Fitbit logo with your devices. 

Thank you for your troubleshooting efforts ( @Snoopdog55 thanks for your advice, highly appreciated). 

May I recommend trying the following steps : 

1. Manually sync your device: 

  1. With your Fitbit device nearby, open the Fitbit app and select the Today tab .
  2. Tap and hold on the screen, then pull down until a progress bar appears at the top.
  3. Release your finger and wait for the progress bar to fill. If it doesn’t sync, continue to the next step.

2. Restart your device: 
How do I restart my Fitbit device?

3. Change the clock face : 
How do I change the clock face on my Fitbit device?

 

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