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Sense is stuck on "Set up Wallet" message

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‎09-20-2021 15:56 - last edited on ‎09-20-2021 16:25 by Fitbit Moderator

‎09-20-2021 15:56 - last edited on ‎09-20-2021 16:25 by Fitbit Moderator

I just set up a new Sense and it keeps on asking me to set up wallet on my watch. I don't use wallet. How do you get it to stop? Thanks

 

 

Moderator Edit: Clarified subject

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‎09-20-2021 16:25 - edited ‎06-08-2024 11:49

‎09-20-2021 16:25 - edited ‎06-08-2024 11:49

@deamo5333 Thanks for stopping by in the Community Forums. 

Usually that screen will appear when opening the wallet app on your watch by either tapping on it or with left button to access to the shortcuts. While it's not possible to delete the wallet app, please give a try to the following steps to reconnect your watch to your account:

  1. Remove the Sense from the Bluetooth settings.
  2. Force quit the Fitbit app.
  3. Restart your watch.
  4. Open the Fitbit app, tap your profile picture > Set Up a Device.
  5. Select the Sense and follow the onscreen instructions.

Additionally, please keep in mind that you can replace the Wallet App shortcut for any other option. To do so, on your Sense swipe to Settings, tap, then swipe to shortcuts. It is here where you can configure what a single and double tap of the button will open. Replace the Wallet App for some other function. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎09-20-2021 16:25 - edited ‎06-08-2024 11:49

‎09-20-2021 16:25 - edited ‎06-08-2024 11:49

@deamo5333 Thanks for stopping by in the Community Forums. 

Usually that screen will appear when opening the wallet app on your watch by either tapping on it or with left button to access to the shortcuts. While it's not possible to delete the wallet app, please give a try to the following steps to reconnect your watch to your account:

  1. Remove the Sense from the Bluetooth settings.
  2. Force quit the Fitbit app.
  3. Restart your watch.
  4. Open the Fitbit app, tap your profile picture > Set Up a Device.
  5. Select the Sense and follow the onscreen instructions.

Additionally, please keep in mind that you can replace the Wallet App shortcut for any other option. To do so, on your Sense swipe to Settings, tap, then swipe to shortcuts. It is here where you can configure what a single and double tap of the button will open. Replace the Wallet App for some other function. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes