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Sense is stuck on the home screen

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‎01-30-2021 15:41 - last edited on ‎01-31-2021 10:15 by Fitbit Moderator

‎01-30-2021 15:41 - last edited on ‎01-31-2021 10:15 by Fitbit Moderator

My sense screen is frozen on the home screen. I’m very disappointed. I really had my hopes up for this watch, and spent the money hoping it would be worth it. But it’s been giving me a complete inaccurate floor count and the battery life is abt 4 days. Now the watch is stuck on the Home Screen. I want a refund.

 

Moderator Edit: Clarified subject

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4 REPLIES 4

‎01-30-2021 16:31 - last edited on ‎01-31-2021 10:16 by Fitbit Moderator

‎01-30-2021 16:31 - last edited on ‎01-31-2021 10:16 by Fitbit Moderator

huge disappointment!!  Google / Fitbit should be ashamed.  Continually having problems with not syncing.

 

Moderator Edit: Formatting and word choice

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‎01-30-2021 22:33

In response to AriKohn

‎01-30-2021 22:33

Hi @RivkieG0204 have you tried a restart? 

Hi @AriKohn without knowing what phone that you are asking for help with, if on android, did you install Friday's update? 

Otherwise please look at the sync tips. 

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0 Votes

‎01-30-2021 22:35

In response to Rich_Laue

‎01-30-2021 22:35

Yup. Plenty of times..

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‎01-31-2021 11:40 - last edited on ‎01-31-2021 12:08 by Fitbit Moderator

In response to Rich_Laue

‎01-31-2021 11:40 - last edited on ‎01-31-2021 12:08 by Fitbit Moderator

Have both Google Pixel 4XL and Google Pixel 3XL. Uninstalled and
reinstalled at least 5 times yesterday. Restarted both phones multiple
times.

Moderator Edit: Personal info removed

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