Sense is tracking floors while sleeping

[Henri_66]

I have seen the previous messages about incorrect counts of floors. But I my problem is that my fitbit counts floors during my sleep and once it counted 75 floors during a mostly flat 1 hour walk. I receive a lot o badges for this that I do not even earn.

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Henri_66. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Sense. 

Please note that Fitbit devices track floors by detecting drops in air pressure as you climb higher. It's possible that other causes of a drop in pressure can lead to false floors being tracked. This could be due to windy conditions (unlikely if you are in bed!) or perhaps a weather front moving through.

I'd like to let you know that you can't delete steps and floors, but if you continue experiencing this, you can log a non-step-based activity such as driving to override the false steps or floors tracked. For more information, see How do I add, edit, or delete Fitbit data and activities? 

Nevertheless, I'd recommend restarting your Sense and keep monitoring its behavior. 

[Henri_66]

Hi,

Unfortunately I have done this and it continues to count floors, since i reset thia afternoon it has added 8 floors to the previous 7 from this morning