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Sense is tracking steps when I'm not wearing it

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‎11-03-2023 11:32 - last edited on ‎11-22-2023 04:49 by Fitbit Moderator

‎11-03-2023 11:32 - last edited on ‎11-22-2023 04:49 by Fitbit Moderator

So since my Fitbit Sense died after the update that Fitbit won’t do anything about, I haven’t worn my watch, however I haven’t deleted the app as I have their scales which are just as hit and miss. When checking my weight in the app today I noticed my Fitbit is tracking steps, how can it? I’m not even wearing it! I have bought something else in disgust at their service and I have lost trust that another update wouldn’t screw up another product. All very weird if you ask me.

Moderator Edit: Clarified subject

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‎11-08-2023 03:53

‎11-08-2023 03:53

Welcome back to the Fitbit community, @Treesie800!

Your Fitbit app most likely is set up to use Fitbit MobileTrack, which uses your phones motion sensors to track your steps.
If you really want to disconnect your phone, you can do so by first tapping the Devices icon in the upper left of your Fitbit app's Today page. Then just tap the Smartphone tile and disconnect it afterwards.

More about MobileTrack can be found here:

How do I track my steps with Fitbit with my phone? 

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
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