Sense is tracking too many steps while I was asleep

[RoFo126]

My fitbit sense has been recording 100k while I was asleep. When I spoke to support team they told me to restart my sense and that the issue would correct itself and the next day the incorrect steps would be gone. This did not happen.

Again, last night this has happened.

This happens routinely where the fitbit will over calculate by 50k steps.

Support team did not solve this query.

Please advise.

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @RoFo126. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Sense. We‘re taking your comments and sentiments in regards to our products and Customer Service into consideration.

Are you using another app connected to your Fitbit account that might be adding more steps to your watch? Mobiletrack maybe? Low-power step sensors inside your phone track your steps and send the data to the Fitbit app. We recommend using MobileTrack if you forget your Fitbit device at home.

Note that adding more than one Fitbit device to your account gives you the convenience of switching between devices while still seeing a holistic view of your daily activity on your dashboard.

Fitbit devices have a finely-tuned algorithm for step counting. The algorithm is designed to look for intensity and motion patterns that are most indicative of people walking and running. When working at a desk, cooking, or performing other activities with arm movements, a device on your wrist may add some steps. When you’re doing activities that involve arm movement—such as working or cooking—you often walk a few steps in-between stationary periods as well, so the device tries to give you credit for those steps. For most customers, the number of extra steps added by arm-based movement isn’t significant when compared to your overall stats. For more information, see How does my Fitbit device calculate my daily activity?

For additional information, see Does the wrist I wear my device on affect the accuracy? and What can I do if my step count seems inaccurate?

If you want to negate the extra steps, see How do I add, edit, or delete Fitbit data and activities?

Hope this helps.