Sense is tracking too many steps

[Midgetgem]

My fitbit Sense just keeps randomly adding steps to my app/watch. Eg just woke up and apparently I've do 35,000 in my sleep.. Done the factory reset on my fitbit but its still showing. I can't delete today's data off the app till the day after meaning my stats are lost for a whole day  

Moderator Edit: Clarified subject

[Guy_]

On the off chance do you have MobileTrack showing as a device when you click on the profile photo in the Fitbit App?

[primortal]

I saw the same thing today.  At 4:15am (est) the Sense recorded 2,057 steps (within 15 minutes) while I slept, and no I don’t sleep walk.  Then around 7pm (est) while the Sense was charging it recorded 8,620 steps (within 15) and again while it was charging. My phone was stationary the whole time so it wasn’t the mobile tracker either.

Screen grab of today

 

[LeVuong]

Please make sure the Fitbit app is updated and give a try to the following:

1. Remove the Sense from the Bluetooth settings.
2. Force quit the Fitbit app.
3. Restart your watch to refresh its performance.
4. Open the Fitbit app and pull down on the screen to force a manual sync.
5. Check your steps and the rest of your data.

Hope this was helpful!

[primortal]

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@LeVuong wrote:

Please make sure the Fitbit app is updated and give a try to the following:

1. Remove the Sense from the Bluetooth settings.
2. Force quit the Fitbit app.
3. Restart your watch to refresh its performance.
4. Open the Fitbit app and pull down on the screen to force a manual sync.
5. Check your steps and the rest of your data.

Hope this was helpful!

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This has nothing to do with the app but the actual device.

[Midgetgem]

I have tried everything, just rung Fitbit and there sending me a brand replacement 🙂 

[Rich_Laue]

@LeVuong to get the latest fitbit app on the phone. Go to https://www.fitbit.com/setup

However, if your Android phone is not running version 8 or above, do not update the fitbit app. Do not uninstall your fitbit app.