Sense is unresponsive

[Lalalandian]

My sense out of the blue started non-stop vibrating and then rebooting. Now it won’t turn respond. The screen is black and then side button isn’t working. I tried all the steps yesterday with customer support…changing the clock face, hard reset, and adding a new device on my app. Nothing worked. I put it on the charger because all of the activity was causing the battery to drain. It got up to a 100% charge (as indicated on my app), but now the app can’t find it at all. Is it dead? I do find it odd that I am not the only one this happened to yesterday. My Fitbit app said the wallet was going to migrate to Google wallet soon. I never used either wallet. The set up walllet alert kept vibrating and coming on over and over before it started rebooting. I thought it was the Google update. Now my Sense isn’t working at all! 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Lalalandian. It's nice to see you around the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Sense is still unresponsive. I understand your concern, we're here to help you!

Even though I truly appreciate you took the time to come here and express your feelings towards your experience with your Sense and also want to find a resolution to your issue, my best advice is to keep the conversation with our Support Team. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. Thanks in advance!