Sense isn't counting my steps accurately

[HopesLight]

It’s not keeping track of the amount of steps I’m taking. It keeps bouncing from random numbers before settling back down I need. I’ve had this thing for only two days and I will admit the very first night I had it I did turn it off.I’ve already gone through the process that the online forms said to in order to fix it but it hasn’t fixed it

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @HopesLight. Welcome to the Community Forums. Thanks for sharing the details about the inconvenience with your new Sense and for already trying to troubleshoot it prior to posting here. I understand where your concern is coming from. 

As a first approach, I'd like to ask you if you're using another app connected to your Fitbit account that will add more steps? Mobiletrack maybe? Low-power step sensors inside your phone track your steps and send the data to the Fitbit app. We recommend using MobileTrack if you forget your Fitbit device at home.

Note that adding more than one Fitbit device to your account gives you the convenience of switching between devices while still seeing a holistic view of your daily activity on your dashboard.

On the other hand, please note that Fitbit devices may register movements or restlessness as steps when you're wearing it while you sleep. Any steps taken to and from other rooms during the night will also be tracked. For more information, see How accurate are Fitbit devices? 

Fitbit devices have a finely-tuned algorithm for step counting. The algorithm is designed to look for intensity and motion patterns that are most indicative of people walking and running. When working at a desk, cooking, or performing other activities with arm movements, a device on your wrist may add some steps. When you’re doing activities that involve arm movement—such as working or cooking—you often walk a few steps in-between stationary periods as well, so the device tries to give you credit for those steps. For most customers, the number of extra steps added by arm-based movement isn’t significant when compared to your overall stats. For more information, see: How does my Fitbit device calculate my daily activity?

Additionally, please confirm the following are correct in the Fitbit app:

• Your wrist settings (For more information, see Does the wrist I wear my device on affect accuracy? )
• Your height (For more information, see How do I manage my Fitbit profile?)

Since we use height to estimate your walking and running stride lengths, you may want to measure and manually adjust these values if your legs are longer or shorter than average. 

Regarding your question about deleting the erroneous steps take, please see How do I add, edit, or delete Fitbit data and activities?

Hope that helps. 

[HopesLight]

No it doesn’t actually. I made my account longer than I’ve had my Fitbit. So all that information was already provided to us when I hooked it up. And it was having the recent issues as of yesterday to. And it seems like me turning on notifications is what causes it!? I was so excited to get it to so I’m very disappointed that it’s going to have issues within the first week of me actually using it! And the GPS isn’t even working!? The GPS thing is what I got it for and I didn’t even track any of my sleep last night!?What’s all this caused by me simply turning it off!? Because if so I think I might switch over to Apple it may have less battery power than you guys but at least from my past experience with the technology I know it works and I wouldn’t need so many apps as a workaround so could actually hook up to my Apple health.

Sent from Yahoo Mail for iPhone

[HopesLight]

No it was not helpful. That is literally everything I have already did!?