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Sense isn't displaying anything

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‎12-05-2020 06:55 - last edited on ‎12-06-2020 10:48 by Fitbit Moderator

‎12-05-2020 06:55 - last edited on ‎12-06-2020 10:48 by Fitbit Moderator

My fitbit sense has completely stopped displaying any numbers and data whatsoever. I am finally got my watch face to show by switching in the app. I can't even restart it. Is anyone else having this issue?

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎12-06-2020 11:01 - last edited on ‎09-03-2024 17:04 by Fitbit Moderator

‎12-06-2020 11:01 - last edited on ‎09-03-2024 17:04 by Fitbit Moderator

Hi @AngelaL04. Welcome to the Community Forums.

Thanks for letting me know about your Sense and for trying the restart. Just to confirm, do you feel a vibration when pressing the button? Also, does it respond when swiping on the screen? Please try changing the clock face and performing a restart one more time. Make sure your watch is updated to the latest version.

I look forward to your response.

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‎12-07-2020 04:24

In response to LizzyFitbit

‎12-07-2020 04:24

I did manage to get it rebooted and it is ok now. I will give details about my issue so that you may better assist customers in the future if they have this issue.

 

Yes I felt vibrations and I was about to swipe through menu. Text of any kind however was NOT displayed. I got mine rebooted by swiping to the settings icon and scrolling all the way down. Even though I could not see any text, the final option is a shutdown option on the menu. I pressed it and waited a moment before restarting. All the text returned one I turned it back on. 

 

Changing the watchface does NOT help this issue. 

 

 

 

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‎12-08-2020 14:25 - last edited on ‎09-03-2024 17:03 by Fitbit Moderator

In response to AngelaL04

‎12-08-2020 14:25 - last edited on ‎09-03-2024 17:03 by Fitbit Moderator

Hi @AngelaL04. I hope you're doing well.

Thanks for the detailed information and for trying the suggestions from my post. I'm glad that you were able to get your Sense working again! Your post will definitely help me and other members experiencing similar issues. If there's anything else I can do for you, feel free to let me know.

Have a good day.

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