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Sense isn't fully syncing

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‎12-20-2021 11:09 - last edited on ‎12-21-2021 17:30 by Fitbit Moderator

‎12-20-2021 11:09 - last edited on ‎12-21-2021 17:30 by Fitbit Moderator

Sense was syncing all aspects but today not syncing anything except steps. I have followed all of the instructions to restart both the app, phone and the fitbit. Still not syncing anything except steps. Has not synced O2 sat in the last month or more.

 

Moderator Edit: Clarified subject

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1 REPLY 1

‎12-21-2021 17:50

‎12-21-2021 17:50

@LoriSpoon Welcome to the Community.

 

Thanks for every step tried on your own. It's odd that only your steps are syncing correctly and just to confirm, have you tried the troubleshooting tips described in this help article? If that's correct, I'd recommend reconnecting your watch to the Fitbit app with the following steps:

 

  1. Forget your Sense from the Bluetooth settings.
  2. Turn off other Bluetooth connections nearby.
  3. Force quit the Fitbit app and reboot your phone.
  4. Open the Fitbit app, tap your profile picture > Set Up a Device.
  5. Select your Sense, tap Replace Device and follow the on-screen instructions.

 

Hope this helps.

Best Answer