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Sense isn't syncing

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‎01-19-2021 06:37 - last edited on ‎01-20-2021 07:01 by Fitbit Moderator

‎01-19-2021 06:37 - last edited on ‎01-20-2021 07:01 by Fitbit Moderator

Reset everything, again, still has not synced in days. I don't have time to troubleshoot or visit a Help Forum daily. Never had these issue with the older models. Received as a gift. Would like to return! Not much works as advertised.

 

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎01-19-2021 11:38

‎01-19-2021 11:38

Sorry to hear it is not working for you, @Dekemp273. Could you tell us what phone you are using, and which version of the app?   I have not had any syncing issues with mine.

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‎01-19-2021 13:26

In response to USAF-Larry

‎01-19-2021 13:26

https://help.fitbit.com/articles/en_US/Help_article/1866.htm?Highlight=Sync

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‎01-20-2021 07:00

In response to Rich_Laue

‎01-20-2021 07:00

Hello @Dekemp273 Welcome to the Community Forums! Thank you for the troubleshooting steps you've followed. 

 

@USAF-Larry  @Rich_Laue I appreciate your input! @Dekemp273 It would be great if you can provide more details about the experience. In the meantime, I would suggest following the troubleshooting steps suggested by @Rich_Laue and if possible provide the model and the version of the operating system of your mobile device as @USAF-Larry mentioned. 

 

On a side note, please check our compatible list of mobile devices here: Which phones and tablets can I use with my Fitbit watch or tracker?

 

I look forward to your response. 

Wilson M. | Community Moderator, Fitbit.
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