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Sense isn't turning on

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‎01-25-2021 19:35 - last edited on ‎01-27-2021 08:16 by Fitbit Moderator

‎01-25-2021 19:35 - last edited on ‎01-27-2021 08:16 by Fitbit Moderator

Just got the sense last week. Went to put it on charge, got it off charge when done and it won't turn on. Just vibrates and the fitbit icon will come on screen like trying to boot up but doesn't. I've tried holding button to reset, nothing. I've tried I'm pairing and pairing back and can't bc it says device is off...not happy with the amount of money I just spent for this to happen a week later. 

 

 

Moderator edit: updated subject for clarity

 

 

 

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4 REPLIES 4

‎01-25-2021 21:20

‎01-25-2021 21:20

Hi,

 

This may be a silly question but did you install the Fitbit app and follow the setup procedure to add the device to it?

Author | ch, passion for improvement.

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‎01-26-2021 03:11

In response to Guy_

‎01-26-2021 03:11

Yes, it was synced to my phone fine up until yesterday. Took it off to charge it checked it within that period it was in 55% and was still turned on everything was fine so I let it keep charging then went back to get it later and it was off and will not come back on. 

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‎01-26-2021 03:35

In response to Sbharris

‎01-26-2021 03:35

When you open the Fitbit app, do you get any error messages. 

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‎01-27-2021 08:11 - edited ‎01-27-2021 08:11

In response to Rich_Laue

‎01-27-2021 08:11 - edited ‎01-27-2021 08:11

Hello @Sbharris Welcome to the Community Forums! @Guy_ @Rich_Laue Your input is very appreciated!

 

I was told by our Support Team that you contacted them and they are working on your case. If you have additional questions or comments, I suggest you to update your case so they can continue assisting you. 

 

Have a great day! 

Wilson M. | Community Moderator, Fitbit.
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