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Sense isn't working properly

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‎03-16-2024 15:11 - last edited on ‎03-17-2024 11:51 by Fitbit Moderator

‎03-16-2024 15:11 - last edited on ‎03-17-2024 11:51 by Fitbit Moderator

My sense lost the clock face, won't charge and won't sync.  It is on the charger and is currently at 71% I cannot go to settings on it or shut it down

Moderator Edit: Clarified subject

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‎03-16-2024 22:01

‎03-16-2024 22:01

Hi @Seam - there are a few things you can do.

Push the button to wake the watch, swipe the watch face to the right to get to Quick Settings and turn off the sleep icon if it is on.

Alternatively hold the watch button for 10 seconds till it vibrates and wait for the logo to appear and for it to start.

Sync the watch, which may also require logging out of the app and restarting the phone too, and once synced, if the display is still a problem change to another clock face in the Gallery tile.

Author | ch, passion for improvement.

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