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Sense issues

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‎06-28-2024 17:04 - last edited on ‎06-29-2024 09:12 by Fitbit Moderator

‎06-28-2024 17:04 - last edited on ‎06-29-2024 09:12 by Fitbit Moderator

My sense button has stopped working and the device overheats while charging, this started happening only yesterday, what do I do?

Moderator Edit: Clarified subject

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‎06-28-2024 20:29

‎06-28-2024 20:29

Hi @Lin0209 - your watch is damaged, don't charge or wear it and if under warranty get it replaced.

Author | ch, passion for improvement.

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‎06-30-2024 04:23

In response to Guy_

‎06-30-2024 04:23

Hi there, @Lin0209. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention. I'm sorry to hear that your Sense is not working properly. I understand your concern, we're here to help you! 

I agree with @Guy_, since your Sense is getting warm, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

While you reach out to our team, please do not try charging or restarting your watch anymore until you receive assistance from our team.

Maria | Community Moderator, Fitbit


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