Sense just syncs after restarting it

[Fabio78_2]

Hi, I have to RESTART my fitbit sense every morning in ordet to synch with the app.

If I don't restart Sense, it doesn't synch with the app, even manually. 

Fitbit app is updated and so is the fitbit device.

My smartwatch is a galaxy S9+ .

OS android 10.

Can anybosy help me please?

Thank you in advance

Moderator Edit: Clarified subject

[WendyB]

Welcome to the forums!

Is it on the supported list? 

If not some things will not work correctly until it is tested and added to the list it did not look like it was as it only goes to 7.0 right now

[Fabio78_2]

Thank you for the prompt reply.

I checked the supported list and I see it says 

• Android OS 7.0 or higher

My mobile's Operating System is Android 10 so it should be supported...

[LizzyFitbit]

Hi @Fabio78_2, welcome to the Community Forums. @WendyB. It's good to see you around and thanks for your help.

@Fabio78_2, thanks for your efforts while trying to get your Sense syncing and let's work on this together. I just confirmed that your Samsung Galaxy S9+ is a compatible device as it fulfills the requirements to use the Fitbit app. That being said, I'd recommend to reconnect your watch to your Fitbit account by doing the following:

1. Remove the Sense from the Bluetooth list on your phone.
2. Go to your phone's settings, tap Apps > Fitbit > Storage > Clear Cache.
3. Go back one screen, tap Force Stop and reboot your phone.
4. Open the Fitbit app, tap your profile picture > Set Up a Device.
5. Select your Sense, tap on replace device and follow the onscreen instructions.
6. Once the process is completed, try syncing with the Fitbit app.

Let me know how it goes.

[Fabio78_2]

Hi Lyzzy, thank you for your help.

I reconnected the watch to my Fitbit account twice, i also reinstalled the app but the problem persists.

The only way to connect Sense to my mobile is to restart Sense daily.

I contacted the fitbit support in order to send it back (I bought it only one month ago from fitbit online shop). I want it repaired or sobstitute.

I hope the support will be supportive...  

[LizzyFitbit]

Hi @Fabio78_2. I hope you're doing well.

Thanks for taking the time in troubleshooting your watch with the tips suggested in my post. I'm sorry that your Sense it's not syncing correctly and I appreciate you for contacting our Support team. Be sure that your case is on good hands and I'm sure that they'll be happy to continue assisting you the same way I will be if you need anything else.

Have a nice day!