Sense keeps disconnecting from WiFi

[Paulina90210]

Hi. Is anyone else having this problem or maybe found a way to solve it?

I have a Sense watch and an Android device. The watch syncs with the app via Bluetooth, but when i try to get wifi working to install SpO2 app or new clockfaces, it lets me find my home wifi, sign in, it then connects and shows its in range, but when i leave the wifi set up and click applications, i get the 'oops youre not connected to the internet message'. when I go back to wifi settings, the network is no longer connecting. I tried everything: setting up the new device, setting up an uprotected home wifi, resetting the watch, changing permissions and settings on my phone, but nothing seems to be working.

Moderator Edit: Clarified subject

[Guy_]

wifi only works if you have more than 25% battery - best to have the watch on charge if you need it. It also needs to be quite close to the router, depending on conditions.

Am not sure but the SpO2 app might still load over Bluetooth anyway.

The watch does Oxygen levels measuring overnight, via the SpO2 tracker app, which causes extra load on the battery.

[Rich_Laue]

WiFi will on the Sense, not the App, will only be turned on while the Sense is it its charger and charging. 

[Valletgirl2]

I was getting the 'oops you're not connected to the internet' when trying to get to Apps and Clock Faces. I tried turning off VPN. That allowed me to get to Apps and Clock Faces to do what I needed to do. Once I turned VPN back on, the error message returned.

[Rich_Laue]

@Valletgirl2 I'm not sure of which VPN but most have a setting to allow a specific app to get through. 

Usually these problems occurs because the app does not use a common port and the VPN was not setup to allow this port. 

[Valletgirl2]

I have Norton 360. I will look into that. Thanks!

Sent from Yahoo Mail on Android

[Rich_Laue]

A VPN will be between your phone and the Internet. 

This thread is about the tracker and its connection to the users WiFi. 

[99montez34]

I am having the exact same problem, all devices are fully charged, and there is a very strong Wi-Fi signal.

The best answer so far isn't even relevant to your question, so someone please provide a reasonable response?

[99montez34]

I also have this problem (loss of WiFi connection after closing app), my devices are fully charged, and there is a very strong WiFi signal.

This is, of course, unless by "quite close" you mean within 2 metres.

[Guy_]

@99montez34  yes ideally you need to be within 2 metres for a watch to use wi-fi. They are very low power due to the tiny battery.

What problem are you experiencing exactly with the watch or with the phone?

If you are manually connecting the watch to the WiFi, it will disconnect automatically if it's not needed, to save battery. And is not an issue.

Clock faces are loaded over Bluetooth between the watch and the phone.

Updates to clocks or apps are only done over wi-fi while charging, the rest of the time the watch uses Bluetooth with the phone.

WiFi is used between phone and the Internet. If that is not working, then try turning it off on the phone and use your mobile data connection for internet.

Or even vica versa.

As @Rich_Laue  says if you are using VPN on your phone to connect it could be the issue or if you have security or ad blocking installed on the phone it may stop a good connection with internet and not be sufficient to install clocks or apps.

[99montez34]

Thank you, but I have a new question.
You wrote "Updates to clocks or apps are only done over wi-fi while
charging, the rest of the time the watch uses Bluetooth with the phone.",
which bwgs the question how that works given my charger is no way near my
gateway (and not within 2 metres as you stated earlier)?

[Guy_]

@99montez34  in that case updates will therefore no be done automatically over wi-fi

You will need to use the clocks or apps tiles in the Fitbit App to check for updates and initiate them manually.

[99montez34]

Considering most (virtually all) people will not normally be placing their
watches within 2 metres of their gateway, I see this as a big issue, and
would suggest placing a warning within both the app and watch; no one would
reasonably assume having to do this.

[Rich_Laue]

WiFi gets turned on by placing the tracker into its charging cable that is plugged in. The tracker then is not depending on the battery. 

I have had my WiFi on the front wall of the 50 foot trailer, and installed the update while I was very near the back wall. My Versa had no issues installing the update. 

However with the sense, I set it up through Bluetooth, installed multiple apps, watch faces, and 2 firmware updates. Updated Coach two nights ago. 

This Sense has never been setup to attach to any WiFi, everything was done through Bluetooth. 

Sometimes the app tries to go through WiFi, fails, and offers to use Bluetooth. 

[Guy_]

@99montez34  as @Rich_Laue  says wifi can work from further away from the router, but the recommendation is to be near for optimum reliability.

My Sense is less than a metre away from the router and used WiFi to install the new firmware.

My test Versa which is also close and not connected to Bluetooth also does clock updates and  can even time sync over wi-fi.

[99montez34]

So if I understand correctly, you are saying the ability for the watch to pick up the Wi-Fi signal should be similar to other devices when connected with the charging cable?

[99montez34]

Perhaps you could confirm what I read in Rich's reply (and addressed in my response to that), that connecting the charging cable negates the Wi-Fi issue, but also that the Sense does updates via Bluetooth, thus making Wi-Fi a non-issue?

[Rich_Laue]

Your WiFi needs to be 2.5, not the faster 5.0. Many routers have both versions. 

Music needs to be loaded through WiFi. 

Firmware updates get loaded faster through WiFi. However the last update took less then 10 minutes through Bluetooth. 

If your tracker, while charging, is able to connect to your WiFi. The tracker will check for updates for any installed apps. 

A few apps want to be installed through WiFi and not Bluetooth. 

So is WiFi a mute point, no.