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Sense keeps erasing data after the workout

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‎02-18-2021 08:15 - last edited on ‎02-18-2021 11:17 by Fitbit Moderator

‎02-18-2021 08:15 - last edited on ‎02-18-2021 11:17 by Fitbit Moderator

My sense keeps erasing my data, for example I work out and it tracks everything but after I am done it will change my data making less steps etc. Why???? It was doing it with my charge 2 and I thought it was because it was really old and decided to upgrade and it's still doing it???

 

 

Moderator edit: subject for clarity

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‎02-18-2021 18:36

‎02-18-2021 18:36

Hi @LaHuera what steps are you doing to record your workout? 

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‎02-21-2021 13:26

‎02-21-2021 13:26

My Sense records the whole workout but after I'm done and go and look on the app it never shows up. If I manually log my work out it will give me my heart rate information but it still won't bring back the workout, the map, and everything else I lost. I didn't get a Fitbit sense to manually log my workouts. I bicycle and it has always worked in the past. 

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