Sense keeps going into exercise mode

[Charlieg4]

My sense keeps going into exercise mode dispite me turning off all auto exercises. It’s very frustrating as it uses battery and my HD shows me as being on treadmill up to 20

times a day. Even in my sleep. This is very annoying as I track my exercise with my watch and need it to be accurate and it’s frustrating having to sort through 20 treadmill logs to find the right one

Moderator Edit: Clarified subject

[LizzyFitbit]

Hi @Charlieg4. Welcome on board.

I understand your frustration and thanks for the steps tried prior to posting. This is odd as treadmill can activate only from the Exercise app, and SmartTrack activities will be detected based on continuous movement of your arms. Given this situation, please give a try to the following steps to reconnect your Sense to your account:

1. Remove your Sense from the Bluetooth settings.
2. Force quit the Fitbit app.
3. Restart your watch to refresh its performance.
4. Open the Fitbit app, tap your profile picture > Set Up a Device.
5. Choose your Sense, tap Replace Device and follow the on-screen instructions.
6. Monitor your watch's behavior in the next days and let me know how it goes.

[Charlieg4]

The fox lasted less than a day. Now doing same thing again keeps going automatically into treadmill

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[LizzyFitbit]

Hi @Charlieg4. It's nice to see you again.

Thanks for keeping me posted, as well as taking the time to try the suggestions posted above. I'm sorry your Sense keeps going into treadmill by itself and given this situation, I'd recommend getting in touch with our Support team so they can investigate what may be occurring, and provide you with further assistance. Please click here to get connected with them via chat or phone, and make sure to share the steps you've tried so far.

See you around.

[LZeeW]

@Charlieg4   It seems like the Versa3/Sense screens are very sensitive to touch.  Other users posted that long sleeves activated the screen.  I once started a walk in my sleep.  But I never experienced anything like you are describing.  You can customize the order of the apps on the Sense screen.  If you lightly press on an app icon, you can move it.  If this is a sleeve issue, then moving it to another page might help.  You can do one of two things to prevent screen activation in your sleep.  If you put your Sense in sleep mode, the automatic screen wake and notifications are turned off.  If you need notifications, you can just set the screen wake to manual.

[eway2929]

DId you ever find a fix for this.  It's happening to me on a daily basis.  Very frustrating.  I traded in my Ionic b/c of a recall but I sure wish I still had it.  This is making Fitbit less attractive every day I have to turn of an exercise that I never initiated.  Then delete it from the app.  

[LizzyFitbit · Accepted solution]

@eway2929 Welcome on board.

Thanks for letting me know about your Sense. I understand how frustrating this is and appreciate your efforts while working on this situation. While this is odd, could you check if you have any exercise set as a button shortcut? Let me explain that sometimes when doing activities that require you to move your wrist a lot, the button might unintentionally be pressed and a shortcut might get activated by mistake.

To check this, I'd recommend reviewing this help article under Use button shortcuts. Also, please try wearing your watch higher on your wrist to prevent you from hitting the button.

[eway2929]

Thank you for your response. I do have a shortcut set. I’ll disable it and see if the problem persists.

Thank you for the direction.

WD

[eway2929]

 Here we go again. And it is my shortcut workout. I’ll disable it and see if it happens again. 

[LizzyFitbit]

Hi there, @eway2929.

You're welcome! Thanks to you for the screenshots and your efforts while trying the steps suggested above. Please monitor your Sense's behavior in the next days and don't hesitate to let me know if the issue persists so I can keep helping you.

[Jason3]

Same issue here and I also miss my ionic wish I could have it back! 

[LizzyFitbit]

Welcome on board, @Jason3.

Thanks for joining this thread, and I'm sorry you're having this experience with the Sense. As mentioned above, sometimes with certain activities the button might unintentionally be pressed and a shortcut might get activated by mistake. If you haven't done so, please check the suggestions shared in my previous post and let me know how it goes in the next days.

I understand your point of view about the Ionic, and appreciate your feedback. Our team constantly works to improve our devices, and your comments will definitely be taken into consideration to make Fitbit more useful for you.

[eway2929]

I removed turned off the quick start feature and that seems to have done the trick. A shame I cannot use that feature though. 

Thanks for the direction. 

[LizzyFitbit]

Hi there, @eway2929.

You're welcome, and thanks for trying the steps suggested in my post. I understand your point of view about the shortcuts and my best advice is to wear your watch higher on your wrist to prevent you from hitting the button.

I'm sorry for any inconvenience this has caused and appreciate your feedback. Our team will keep working to improve our features, and make Fitbit more useful for you. Happy stepping!