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Sense keeps restarting and it is not syncing

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‎08-14-2021 06:42 - last edited on ‎08-14-2021 07:02 by Fitbit Moderator

‎08-14-2021 06:42 - last edited on ‎08-14-2021 07:02 by Fitbit Moderator

My sense keeps restarting during workouts and not syncing with phone. I’ve tried disconnecting, reconnecting, deleting and then redownloading the app.. it doesn’t look like an update is available to download as others have said sometimes that helps.. thoughts? 

 

 

Moderator edit: subject for clarity

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4 REPLIES 4

‎08-14-2021 07:08

‎08-14-2021 07:08

Hello @Kmw14. Welcome to the community forums! 

 

Thank you for the information and for the troubleshooting steps you've tried prior to posting. In regards with the syncing inconvenience, I'd recommend making sure that you've followed all the recommended steps suggested in this help article: Why won't my Fitbit device sync?

 

Regarding the issue that is performing reboots to your Fitbit Sense while doing a workout, I'd appreciate if you could provide us with more details: 

 

  • Does this happen when performing a specific workout? 
  • Have you noticed if it's at a specific time during the workout?

Also, if you haven't done so, I'd recommend performing a manual restart by following the steps suggested in this help article: How do I restart my Fitbit device?

 

I look forward to your response. 

Wilson M. | Community Moderator, Fitbit.
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‎08-15-2021 16:57

In response to WilsonFitbit

‎08-15-2021 16:57

I’ve already followed the “why won’t my Fitbit device sync” steps.. 

 

it restarts in walking / running exercises and struggled to connect to gps.


it happens all throughout from start to finish of the workout.. 

 

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‎08-15-2021 17:24

‎08-15-2021 17:24

My sense will restart when an exercise is selected (say walking). Maybe 20 min into the walk.

This is a known problem. If you search you’ll find some threads on this.

 

I don’t have a problem syncing though.


What Phone, app version, and firmware you running?

 

 

 

Sense Activation 11/3/20\IPhone 12 Pro Max\SimpleClockPro Watch Face\Spigen Rugged Armor Pro Case/Band
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‎08-20-2021 06:50

In response to Clove6060

‎08-20-2021 06:50

@Kmw14 Thank you for your reply. @Clove6060 Nice to see you around and thanks for your input. 

 

If you continue experiencing the syncing inconvenience, I'd recommend reaching out to our Support Team for further assistance. Note that you can get in touch with them through chat or over the phone. Click here to get connected. 

 

For the GPS, you can refer to this help article, but you can also report this matter to our Support Team and they will be able to review your case. 

 

See you around.

Wilson M. | Community Moderator, Fitbit.
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