Sense keeps saying slow to charge

[Tmloooooo]

I know this is a hot topic but I want fitbit to be aware I am disgusted with this piece of rubbish that cost me nearly £300 The sense makes no sense My sense isn't that old either I'm still under the 6 months free trial premium with it It take forever to charge It buzzes all the time saying slow charge Used many different ports  outlets  The charging situation  with such an expensive piece of kit is,atrocious It was fully charged this morning and now its completely dead when I'm about to do my workout I paid nearly £300 for this rubbish

Moderator Edit: Clarified subject

[Guy_]

Its probably not a fault with the watch - there currently is a bug in the IOS Fitbit App.

Try turning off Bluetooth on the phone and  charging and restarting the watch  to confirm.

[slbert]

It doesn't sound like a problem with the app; more like a problem with the Sense. There are a number of people on here who report issues with the battery draining quickly. Have you reached out to Fitbit about the problem? Since it's still under warranty, they should replace it for you. I know when I had a problem with my Ionic, Fitbit support went into my account and could tell when it had been charged. I'm sure they could do the same with yours, especially since the battery isn't lasting a day.

[LizzyFitbit]

Hi @Tmloooooo. Welcome to the Community Forums. @Guy_ and @slbert Thanks for stopping by to help our friend.

@Tmloooooo Thanks for bringing this to our attention and for the steps tried on your own. I'm sorry you're going through this experience with your watch. Every feedback shared in the forums helps us to improve our products and services, rest assured your comments won't be the exception. Based on the message displayed on your Sense, the issue seems to be with the battery not charging, and not a battery short life issue. That being said, I'd recommend getting in touch with our Support team so they can investigate on their end and provide you with further assistance. Please click here to get connected with the via phone or chat.

[Tmloooooo]

Yes I contacted help and they want me to send it to them but not for a replacement I don't believe

[Converse]

@Tmlooooooyou probably want like my opinion are suggestion but give it a try. Take your watch and get a tooth brush with some warm water clean the metal all of it where the contacts are gently but firmly dry it off completely take a look at the charger get a magnifying glass or some good glasses & look at the 4 little posts are they all at the same height? is one of them stuck lower then the rest? regardless try to use a dry tooth brush and clean those posts now give it a shot and see if it will charge correctly. If not ask customer support to send ya new charger asap I think I will need to do the same as Mine is starting to say slow charging all the time now regardless of me trying anything I believe it a fault in the charger itself I never move my charger i do occasional clean it but that me picking it up about 4 inch's the same as me placing the watch on it I think the charging wires are cheaply made and pretty much a china massed produced garbage. I wish some out standing company like Anker would make a charger for this.

[Clove6060]

I’ve gotten a couple of slow charge notifications.

I reposition the cord so there’s is no stress or tension and then reconnect the watch to the cord.

it fixes it for me.  Also I keep the contact points on the watch and charger clean as previously suggested. 

[Vera16]

I am returning mine today. From not holding a charge, to issues with charging, and now it won’t charge at all, it seems to be a flawed product. There are hundreds on the discussion boards with the exact same issues so that tells you something. I’ve tried all the “fixes” but no luck. Contacted customer support and no response. Fortunately I got it at Costco so back it goes. 

[Vera16]

The battery does drain fast, and issues with charging. I’m returning mine, it seems to be a flawed product. 

[Tmloooooo]

I have just spoken to ASOS where I bought it I'm sending it back They need to inspect it before I get a refund I have looked after it so hopefully I'll get my money back This sense has turned out to be one of the worst models I thought my blaze was flawed but fitbit really needs to go ba k to the drawing board with this one Has anyone tried the latest model?

[LizzyFitbit]

Hi everyone. I'm glad to see you participating in the forums.

Before anything else, let me clarify that this thread is dedicated to the issues experienced with the Sense saying "Slow to charge" and taking more time to fully charge. If you're having a different issue with the battery (battery not charging or battery short life), I'd recommend creating a new post and sharing detailed information of the issue so you can receive help from the Community.

@Tmloooooo and @Vera16 Thanks for the details provided. @Converse Thanks for sharing the steps that worked for you. I understand where you're coming from about this situation experienced with your Sense. Fitbit strives to improve the Fitbit experience and the feedback we received from our members is a big part of this process as it helps us to make sure we're delivering a product that fits your needs. I'm sorry you've gone through this experience. Your feedback won't be taken for granted and you're always welcome back to the Fitbit family.

@Clove6060 Thanks for sharing the steps that worked for you. Your post is very helpful!