Sense keeps stopping getting notifications alerts

[Emmamun1989]

Got the Fitbit sense on Christmas and I’m disappointed in it. I’ve paired the watch with my iPhone pro 12 and I keep not getting no notifications from text messages or other alerts. I have to keep going in to Bluetooth settings and forgetting the device and then pair it back together.I have to do this nearly every other day. Why do I have to keep doing this? It’s so frustrating. I used to never have to do this with my charge 2. Please someone help me!!!!

[Rich_Laue]

Can not say @Emmamun1989 but next time, I would open the Fitbit app Account - Sense - Notifications. Tap on the 3 Dots in the top right. You may get an error and you get asked to approve something, or see enable notifications. 

[Emmamun1989]

Thanks for your reply. I’ve just tried what you said. I clicked onto notifications and nothing happens. It goes dark grey and then back to white. I’ve tried swiping the app up to close it down and turned my phone off.

[Rich_Laue]

@Emmamun1989 with android phones. swiping the app will only close half off the app. The user needs to use the stop app through the phone settings / Apps / Fitbit. 

[Guy_]

@Emmamun1989 

You probably need to reinstall the Fitbit App.