Sense keeps vibrating after answering a call

[Nick973]

The watch keeps vibrating after I have answered a call. On LG phone with Android 10. Tried restarting and all, but no luck.

Moderator Edit: Clarified subject and updated label

[LizzyFitbit]

Hi @Nick973. Welcome to the Community Forums.

Thanks for sharing detailed information about this situation and the steps tried prior to posting. Your Sense shouldn't vibrate after answering a phone call and because you have an Android phone, let me recommend to try the following steps:

1. Go to the Bluetooth settings on your phone and remove the Sense from the list.
2. On your phone's settings, tap App > Fitbit > Storage > Clear Cache.
3. Go back one screen, tap force stop and reboot your phone.
4. Make sure the Fitbit app is allowed to run in the background 
5. Open the Fitbit app, set up the notifications and test the call notifications one more time.

Keep me posted.

[lavlav]

Hi, I am on ios(iphone xs) and when I get a call on messenger (from facebook) and I answer the fitbit keeps vibrating every 5 minutes or so as if I've gotten the notificaiton that a call is active.

[LizzyFitbit]

Hi @lavlav. Welcome! It's great to see you here in the forums.

Thanks for letting me know that this is happening when receiving a call from Facebook Messenger. Just to confirm, does the same happen with regular phone calls? Is the Fitbit app updated? Because you have an iPhone XS, let me suggest removing your Sense from the Bluetooth settings, turn off the Bluetooth from any other device nearby, reboot your phone, set up your notifications and try receiving a call notification to see how it goes.

Keep me posted.

[dani2281]

What about on an iPhone? Same thing is happening .

[Christy2140]

I am having the same problem.  I just switched from my Versa to Sense.  When someone calls whether I answer or not the watch vibrates for what seems like an eternity.  Sometime I am just not able to manually turn it off.  Please help.

[TorontoTamz]

I have the same problem! Looking for help here 

[Clove6060]

@dani2281 @TorontoTamz @Christy2140 

Have you all tried any or all of these help tips?

https://help.fitbit.com/articles/en_US/Help_article/2460.htm