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Sense lost data after syncing

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‎06-24-2024 03:24 - last edited on ‎06-25-2024 09:37 by Fitbit Moderator

‎06-24-2024 03:24 - last edited on ‎06-25-2024 09:37 by Fitbit Moderator

Ran yesterday the watch tracked but wouldn't sync. I had to uninstall app and reinstall, turn the watch off and on and finally reconnected but yesterday steps or run didn't sync is there anyway of finding this data? TIA/


Moderator Edit: Clarified subject


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3 REPLIES 3

‎06-24-2024 03:30

‎06-24-2024 03:30

Welcome to the Fitbit community, @Gra90!

Sad to hear that You've had an issue syncing your device with your Fitbit app. Thanks for having taken the time trying to get things by yourself.
Unfortunately I have to tell you that  by turning off your device all data which haven't been synced before, are gone.

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
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‎06-24-2024 04:31

In response to Talahthas

‎06-24-2024 04:31

I thought so 😞 ... Thanks for reply.

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‎06-24-2024 04:31

In response to Talahthas

‎06-24-2024 04:31

I thought so :(... Thanks for reply though.

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