Sense no longer charging

[ABDane]

My 5 month old, under warranty, Sense no longer charges.  It started having the trouble charging for a couple of weeks before it stopped charging altogether.  I tried different modes of charging (or., plug block port, PC port, clock radio port).  I also cleaned both the watch and the charger according to Fitbit guidance but that did not fix the issue.

How do I go about replacing the charger?

Thanks

[Tiffsuresque]

This happened to me but after around 1 year of use, it turned out to be my charger cable, one of the little pins was jammed. I couldnt fix it so I bought a new cable but I was genuinely stumped as to why it wasnt working for like 2 months before I finally realised the issue. I bought a new one from JB HI-FI, you should be able to go into the store and ask to try a new cable out (Just explain that you want to know if it is the cable or the fitbit that is broken before you buy a new cable for no reason) and if it responds then you know its the cable! Not sure if warranty covers the cable or not but JB has them for $29 (presume youre in Aus, if not then maybe different) 

[ABDane]

I am in Canada so I am not sure where to get a replacement cable.  I would think, however, that the charging cable should be included in the warranty since without it, the Sense won't work!😉Sent from my Galaxy Tab® E

[Guy_]

Hi @ABDane  - if you have a faulty charge cable (recessed pin) and the watch is under warranty contact Fitbit via the app, click profile photo, Help &  support, Contact Customer support.

Your watch 4 contacts holes may also need cleaning.

[Gr4ndp4 · Accepted solution]

Hi, @ABDane welcome, If you are not able to get a replacement from "Customer Support" here (use the Chat or phone for a prompt response) then they are widely available on Amazon at a modest price.

There's a section on cleaning the back of your device in this article Fitbit Wear & Care, I successfully use rubbing alcohol with a cotton wool pad and a cotton bud to detail the little pits that take the charging pins.

I hope this helps.

Cheers

[ABDane]

The posts look fine. I have cleaned both the watch and the charger posts
multiple times.

[ABDane]

Thank you for the link to support. I have been trying to find such a site
without success. 😊

[wileyhampton]

This is the exact right answer. I found one of the pins did not protrude enough like it should. I wish I had seen your respond before I spent time cleaner and resetting.