Sense no longer charging

[jonk37]

My Sense is not charging anymore. I’m using the charge cord that came with the watch and tried multiple outlets. Also did power-cycle the watch before the battery was completed dead, which made no difference.  Are there any troubleshooting steps for Sense charging issue or do I have to return this watch to Fitbit?

[LizzyFitbit]

Hi @jonk37. Welcome to the Community Forums.

Thanks for letting me know about your Sense and for the troubleshooting tips tried prior to posting. I'm sorry that your watch is still not charging and to work on this together, let me recommend to try the following:

1. Clean the gold contacts on the Sense and charging cable to ensure the connection.
2. Restart your watch.
3. If your watch's battery was depleted to 0%, leave your watch plugged in to the charging cable for at least 30 minutes.

Give it a try and keep me posted.

[caha460]

I just had this happen to me yesterday. In addition to the troubleshooting steps suggested by Lizzy, what worked for me was to slightly press the connector into place.

It used to be that just the magnetic draw would do the trick. That wasn't working yesterday, and instinctively, my next step was to clean the contacts. That didn't do it either, and as I wondered what to do, in pressing the plug very slightly, I felt it "click" into place, and that did the trick.

[LizzyFitbit]

Hi @caha460. It's great to see you around.

Thanks for joining this thread and sharing the steps that worked to get your Sense charging. Your post is very helpful and I'm sure other members will think the same when troubleshooting their watches.

In case you have some spare time, I’d like to invite you to visit our Health & Wellness board where you will find great tips and encouragement to reach your fitness goals.

Catch you later!