Sense stopped charging

[RAB13]

This is so frustrating..😡 my new Fitbit sense after 1 month has stopped charging, I’ve tried all the suggestions on the forum but still no success.

So I decide to contact Fitbit and I hit a brick wall, I dint have, or want a Twitter account, the live chat is “unavailable” and the telephone number is only available during working hours.

I simply want to talk to somebody about getting this fixed.. ASAP, I paid a lot of money for this and I hoped it came with a degree of support, not sort it out amongst yourselves..

i can't even find something as simple simple as an email address..  so far fitbit customer support appears at best difficult to access, or worst nonexistent..😡😡😡

Moderator Edit: Clarified subject

[Odyssey13]

Fitbit customer support is doing their best, but right now be prepared for longer wait times. Please be patient. Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

[LizzyFitbit]

Hi @RAB13. Welcome to the Community Forums. @Odyssey13, thanks for your great help!

@RAB13, thanks for sharing that your Sense stopped charging and for the steps tried prior to posting. I'm sorry that you weren't able to get in touch with our Support team and for the experience that you've had with your new watch. This isn't the type of experience that we want you to have and to help you with this matter, may I know if your Sense is still not charging? Did you check the suggestions posted by @Odyssey13? Even though you mentioned to have tried some steps, please confirm if you refer to the ones described in this help article.

I'll look forward to your response.

[RAB13]

Hi Lizzy

yes I eventually resolved the issue, having tried all the suggestions with no success out of desperation I ordered a new charger from amazon and that cured the problem.

so in answer to your question, yes I’ve resolved the problem but sadly with absolutely no help from Fitbit..

[LizzyFitbit]

Hi @RAB13. Welcome back to the forums.

Thanks for trying the suggestions posted above and I'm glad that your Sense started working correctly with your new charging cable. I'm sorry that you've gone through this experience. We continue working to improve our products and services, and feedback like yours takes a big impact in that process. Don't hesitate to let me know if you have another question.

See you around.

[Krissikris]

Mine stopped charging last night. I’ve restarted it twice, cleaned the back as well. Nothing happened. This is an expensive watch, and shouldn’t be happening after having it for 30-60 days.

[LizzyFitbit]

Hi @Krissikris. Welcome! It's great to see you a few face around the forums.

Thanks for sharing that your Sense is having the same issues and for every step tried prior to posting. I'm sorry that you're going through this experience with your watch and because your post didn't mention, I'd recommend to give a try to the following:

• Try a different USB port or a UL-certified wall charger.

• User the charging cable that came with your device and make sure it's properly connected to your watch as described here.

• If your watch's battery was depleted to 0% and it doesn’t appear to be charging, leave it plugged in for at least 30 minutes.

Keep me posted.