Yesterday, I went to exercise only to find that the app would crash immediately after selecting it on the Sense. I noticed that the app logo was missing but the word "exercise" remained. The "find my phone" app is the same and the "settings" icon is completely missing.
Then I noticed that the watch stopped syncing. Below is a list of things I have tried, many of which numerous times:
- reboot the Sense - restart phone - clear app cache - reinstall the Fitbit app - forget and re-pair Bluetooth - replace the device in fit it app
Results: I am now worse off. The device does not show in my phone's Bluetooth. The sense is no longer listed as one of my devices in the Fitbit app. I don't know how many times I've tried to setup the Sense through the app but it does not find the device. I can't even enter a chat with customer support. It says there's an error every time I've tried. The watch is 1.5 years old and never had an issue until yesterday.
