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Sense not charging - less than year old

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‎11-07-2022 12:52

‎11-07-2022 12:52

My Sense is not charging - had trouble since beginning but always worked eventually - now not charging at all.  How do I go about getting a replacement?  Any advice? As device is less than a year old should Fitbit provide a replacement? Any help appreciated. Many thanks 

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‎11-07-2022 14:46

‎11-07-2022 14:46

Contact support and see what they will do. 

Before you do, check the charging cable to see that all 4 pins are protruding the same amount. There is a problem with some charging cords failing in that manner. 

Sense Activation 11/3/20\IPhone 12 Pro Max\SimpleClockPro Watch Face\Spigen Rugged Armor Pro Case/Band
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‎11-07-2022 23:22

In response to Clove6060

‎11-07-2022 23:22

Great. Thanks. I will give it a go.



Sent from my iPhone
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