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Sense not charging or synching

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On 7/23/2022 I woke to find my Sense was dead.  I thought that odd as I had not received a notification the battery was low and it was working perfectly when I went to bed.  Nevertheless, I plugged it in and got ready for my day.  When I went back to get my Sense, it had not charged and was just displaying the Fitbit logo.  I also noticed the lights on the back of the watch were not working.  I went onto Fitbit.com for solutions and found the instructions on how to reset the device.  Tried that - nothing.  I tried synching my device and found it was no longer being recognized by Fitbit or my Bluetooth.  I reset my Bluetooth and wifi - no change.  I finally called Fitbit Cust Svc and after a half hour of going through the same steps with the rep, he told me it could not be fixed and I would probably have to buy a new one.  I just bought this in 04/2021 for $250!  They did send me a 33% off coupon, but it is now a $300 device - and its just over a year old!  I decided to check online to see if others were having this same problem, and did find others.  Just checking directly in the Fitbit Community to see if there were more of us having this same issue - and if so, how they resolved it.  Thank you for any input.

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22 REPLIES 22
Go into no your Fitbit app in your profile picture. Help and support then
contact customer service.
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yup me too

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Same here but after one month. They sent me a new one, but it’s a different model. No change. Got new charger cord. Nothing. Have been through live chat 2x and second time they just kept sending me to the troubleshooting tips. Don’t they know I’ve been through that before and tried them all again? I’m out $250 at least and have a dead product. I’ve used differ charger cords, used outlet, used laptop, tried to charge it at home and at work. Nothing. Very disappointed

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