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Sense not charging - received replacement that doesn't even turn on

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‎08-09-2021 21:39

‎08-09-2021 21:39

I reported that my sense that is less than 1 year old wasn't charging anymore.

They asked me to return everything at my cost.

What I received back under warranty is an after market sense and charging cable - but no straps

So I have a sense fitbit without straps.

The replacement sense doesn't even turn on after being charged for days.

This is the most frustrating experience for service for me.

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‎08-09-2021 21:53

‎08-09-2021 21:53

it appears to be lacking in quality control

let alone quality assurance...what a frustrating experience. 

 

A Sense that does not charge with added issue of no straps for the Sense. 

 

Did the replacement Sense come with a new charging cable at least?

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