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Sense not charging

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‎07-06-2022 19:23

‎07-06-2022 19:23

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4 REPLIES 4

‎07-06-2022 19:24

‎07-06-2022 19:24

This is Linda Sciongay

my Fitbit is sitting on the counter.  It’s not overheated or too cold but it’s showing this msg when I try to charge it.  

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‎07-06-2022 21:21

In response to LindaSciongay

‎07-06-2022 21:21

Hi @LindaSciongay  - what happens if you sync it and do a full Shutdown from the watch Settings menu?

 

And after at least 10 seconds then put it on charge?

Author | ch, passion for improvement.

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‎07-07-2022 11:11

In response to Guy_

‎07-07-2022 11:11

I’m getting the same msg

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‎07-07-2022 11:21 - last edited on ‎02-09-2024 07:41 by Fitbit Moderator

In response to LindaSciongay

‎07-07-2022 11:21 - last edited on ‎02-09-2024 07:41 by Fitbit Moderator

@LindaSciongay- thank you for the feedback, was just an off chance possibility. It seems something is wrong.

You could always try putting it in the fridge, just in case it is a wrong message, or it resets the errant value.

You can contact support via the Fitbit App, click profile photo, Help & support, Contact Customer support.

Does your skin temperature show anything weird in the Fitbit App?

Author | ch, passion for improvement.

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