Sense not charging

[Mel0629]

Hello,

Lately my sense have trouble to recharge. I plugged it overnight and usually full charge the next day. This week nothing.. it took me 3 days to be able to charge my watch. Any clue or tips? I have change the charger , tried all the electric plug in the house.. thank you

[Guy_]

Check the contacts on the back of the watch are clean, but more often it is a fault with the 4 pins on the charger that clips to the back of the watch.

Verify they are all equally prominent.

As its under warranty probably best to contact Fitbit Support directly. They may be able to help you with a replacement charger if necessary.

[LiliyaFitbit]

Welcome to the Fitbit Community, @Mel0629. It's nice to see you around and thank you for your help, @Guy_.

@Mel0629 Thanks for the details shared in your post and for already trying to resolve the issue. I was able to see that you have already contacted our Support team regarding this. If you still need help, please feel free to contact our team back as they have already all the details and special tools to continue assisting you. You can confirm our troubleshooting tips in Why isn't my Fitbit device's battery charging?

See you around.