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Sense not charging

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‎05-17-2022 16:44

‎05-17-2022 16:44

I got this Sence at Christmas as a gift. Today it has decided not to charge. It says it’s at a slow charge and try changing location. I have changed outlets, changed charging connections; all of these this several times ( 3+). Not sure what to do to make it charge because it’s slowly dying. 

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‎05-17-2022 18:31 - last edited on ‎07-24-2023 08:50 by Fitbit Moderator

‎05-17-2022 18:31 - last edited on ‎07-24-2023 08:50 by Fitbit Moderator

Welcome to the Fitbit Community, @bmadd99.

I’m sorry to hear about the difficulties you experienced to charge your Fitbit Sense. Thank you for trying to get them resolved before contacting us.

To resolve charging issues, we recommend following these troubleshooting steps.

If you followed our recommendations without luck, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

Have you received the answer you were looking for? Choose the post as the best answer!

Hai ricevuto la risposta che stavi cercando? Accetta il post come soluzione!

¿Has recibido la respuesta que estabas buscando? ¡Acepta el post como solución!

View best answer in original post

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‎05-17-2022 18:31 - last edited on ‎07-24-2023 08:50 by Fitbit Moderator

‎05-17-2022 18:31 - last edited on ‎07-24-2023 08:50 by Fitbit Moderator

Welcome to the Fitbit Community, @bmadd99.

I’m sorry to hear about the difficulties you experienced to charge your Fitbit Sense. Thank you for trying to get them resolved before contacting us.

To resolve charging issues, we recommend following these troubleshooting steps.

If you followed our recommendations without luck, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

Have you received the answer you were looking for? Choose the post as the best answer!

Hai ricevuto la risposta che stavi cercando? Accetta il post come soluzione!

¿Has recibido la respuesta que estabas buscando? ¡Acepta el post como solución!

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