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Sense not counting steps accurately

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‎09-30-2020 04:49 - last edited on ‎10-01-2020 14:09 by

‎09-30-2020 04:49 - last edited on ‎10-01-2020 14:09 by

Completed 7.38 kM walk today. Fitbit Sense shows 1,718 Steps?

 

 

Moderator edit: subject for clarity 

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‎10-01-2020 14:21 - edited ‎10-01-2020 14:23

‎10-01-2020 14:21 - edited ‎10-01-2020 14:23

Welcome to the Fitbit Community, @MWS2020.

 

I appreciate your participation in the Forums and sharing your concern about your steps tracked accurately with your Fitbit Sense. Thank you for providing the additional details, I am glad to help. Upon checking with our Support team, I was told that you have already contacted them. I recommend to continue working with them since they have already all the details and special tools to continue assisting you. I know they will be glad to help you out and provide a solution.

 

You can find tips to make sure your Fitbit daily activity is accurate at How does my Fitbit device calculate my daily activity?

 

I'll be around if you have any questions. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎10-02-2020 00:54

In response to LiliyaFitbit

‎10-02-2020 00:54

Hi and thanks for your feedback. I tried everything suggested by your Support Team. It was obvious that those additional steps were shown on the dashboard they could see but not on mine. In the end I entered the walk manually.

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