Sense not displaying Sleep Score

[NotQuiteFitYet]

Hello community! I recently got a Fitbit Sense for Christmas and I LOVE it. However, I notice that my device hasn’t been showing the sleep score on the face. If I sync my app, it showcases all the information. However, no matter what I do, I can’t get the sleep score to display on my watch, just a “- -“ beside the icon.

I’ve tried syncing multiple times, deleting and reinstalling the app, restarting the device - but nothing seems to work. Sometimes, it’ll display many hours later. However, today, it’s been almost 6 hours since I originally synced my device to my phone/app this morning and still nothing displays.

Any help would be very appreciated! 

[SlfdlcJ]

It's been several days now and it hasn't sync'd back to phone. It's only the sleep score. Like others have tried all the usual, resyncing, force quit app...etc. The last time, I had to uninstall the app, but that's just silly to have to do to get it work. I do have the most recent updates.

[Goodman15]

Ok. Same issue here. No sleep score for 3 days.
Now, today it shows the sleep score. Not sure how it happened. I did reset my phone (which I do a couple of times a day), and all of a sudden - it's there!
Maybe yours will do the same in a day or two.

Sent from my Xperia by Sony smartphone

[SlfdlcJ]

Thank you. I did restart my phone. Only thing I haven't done is uninstall and reinstall app. 

[Frannielou]

I agree. I’m wondering if the Fitbit is too smart for me. 

[Frannielou]

You are so smart! It worked. I was ready to give up. Thanks 

[SunsetRunner]

@Goodman15s you suggested to change the power management settings to fix this. How do I do just that:white_question_mark: