Sense not receiving WhatsApp notifications

[Laurajay12]

Hi I have just received my Sense and I have done everything possible to see if I can get the messaging notifications to work and nothing. I have forced stop the app uninstalled it and it still isn't working 😭

Moderator edit: subject for clarity

[sancho90]

Hi @Laurajay12,

Which phone do you use?

Have you chosen the apps for app notifications within your profile (top left corner), select your Sense, select notifications and enable app notifications for all apps you would like to receive notifications like Whatsapp. 

[Laurajay12]

@sancho90 I have got the Huawei P30 Pro. Yes tried all of that it is saying restart the phone but I have done that 3 times already. Disconnected it from my Bluetooth and then reconnected it done everything possible

[sancho90 · Accepted solution]

@Laurajay12

To reliably receive notifications on the Huawei P30 Pro and to be able to synchronize reliably, you should proceed as follows:

• Allow notification access: Go to Settings - > enter Notification access in the search field and activate it for the Fitbit app.

• Turn off power consumption warning: Settings - > Apps - > Apps - > Fitbit - > Power Usage Details, then disable the power usage warning there.

• Manual start: Settings -> search for app start and then search for Fitbit. There on manual and activate all three options for Fitbit.

I myself use a Huawei P30 Pro and a Sense (previously Ionic). It works flawlessly with these settings together. 

Good luck!

[Laurajay12]

@sancho90 that seems to of worked. Thank you 😊😊🤞🤞

[sancho90]

Hi @Laurajay12,

I am happy that these instructions have solved your sync issue. 

If you like you can mark the instruction as best answer to your question. 

[Zuzulik]

Hi I have the same problem with IPhone 12 Pro tried everything can you help please