Sense not receiving notifications

[CathyG7]

Hi Andreafitbit, yes I've followed the instructions. I have a Sense though, not a versa. Sorry, I don't think I mentioned that. Thanks, CathySent from my Sprint Samsung Galaxy Note10+.

Moderator edit: updated subject for clarity and label.

[AndreaFitbit]

Thanks for getting back to us and for the clarification @CathyG7. I moved your post to the Sense board to keep our community organized.

In order to better assist you, could you please let me know which notifications you're not getting. And if you get some error message.

Keep on visiting the forums. 

[CathyG7]

Thanks for your reply.
I used to get notifications for emails or texts on my Fitbit Ionic. I believe I mentioned that I loved that smartwatch, but after swimming, it corroded on the back and I could no longer wear it. I did say something on this thred or another and was told “I think we can do something about that” but never heard back.
I am not getting notifications for text or emails on my Sense. I checked the settings and all the boxes are checked.

Cathy

Moderator edit: updated post. 

[AndreaFitbit]

Thanks for getting back to us @CathyG7. 

The best way to get help for your Ionic problem is to chat with us online or give us a call. Click here to get connected

Have you verified the notifications settings on the Fitbit app and your phone?

Please go to your phone's settings, tap Notifications and make sure the Show Previews is set to Always or When Unlocked for Fitbit, Phone, Messages, Calendar and any other preferred app. Also, check if there is a check mark below Notifications Center > Alerts.

Keep on visiting the forums. 

[CathyG7]

Like I said, I did gobinto settings and checked notifications and all boxes were checked. Sent from my Sprint Samsung Galaxy Note10+.

[AndreaFitbit]

Thanks for getting back to us and for confirming that you have followed advised troubleshooting steps @CathyG7.

Please chat with us online or give us a call. Click here to get connected.

Keep on visiting the forums.