Sense not showing info

[Acbongo]

My sense watch stopped showing steps, heart rate etc any idea how to get this back

[Guy_]

Hi @Acbongo - the first thing to do is charge the watch for 30 minutes and make sure it doesn't get hot.

Then try is a restart, by holding the button for 10 seconds and wait for it to restart and then sync.

These steps will indicate if the watch is working in some fashion.

If that doesn't help try changing clock face in case it developed a fault.

If this still doesn't help it is likely the watch has developed a fault, a common issue is from getting wet.

The last thing to try is a factory reset but this is risky and may fail, and if the watch is faulty may not even succeed or be possible to setup.

[Acbongo]

All sorted now, charged, reset and changed clock face 

Thanks for the advice 👍

[JuanFitbit]

@Guy_ Thank you for your help .

@Acbongo Thank you for your messages. I'm glad to read that everything got sorted out and the info from our friend @Guy_ was helpful. 

Wish you a lot of fun with the Sense.