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Sense not starting after quick battery drain

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‎05-13-2022 08:50

‎05-13-2022 08:50

My Fitbit Sense was charged as normal to 100% at 7am.  By 11am the watch battery level was down to 16%.  To try to preserve what little battery life the watch had left, I set to sleep mode and took watch off until end of work day (5pm).  Watch was dead by the time I got home.  I charged the watch again but this time it never turned on.  When I remove it from the charger it vibrates continuously but does not turn on. 

-- I have cleaned the back of the watch and the charger contacts as recommended (though the watch and charger weren't dirty).  

-- I have long pressed the haptic button (10 seconds, at least) with no response except for the vibration to stop at 10 seconds until I stop the press then the vibration continues.

-- I have had no issues with watch until now.

 

Has anyone had any similar watch behavior with success to start?  

 

 

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2 REPLIES 2

‎05-13-2022 11:34

‎05-13-2022 11:34

Hi, @JSSA , this sounds like an issue for Fitbit Customer Support.  You can reach them on Contact.Fitbit.com .  Be sure to tell them the troubleshooting steps you have already tried.

Sense, Charge 5, Inspire 2; iOS and Android

Best Answer

‎05-14-2022 06:53

‎05-14-2022 06:53

It's not you, or your device. A number of Fitbit users are also experiencing this issue after a recent firmware upgrade.

https://community.fitbit.com/t5/Sense/Sense-shows-only-the-Fitbit-logo/td-p/5127855

Best Answer