Sense not syncing, battery draining and not recording data

[Headley523]

I am seeing multiple posts with one issue or the other. My Fitbit Sense is not syncing, losing battery quickly, and now it is recording data when it decides it wants to.

I have restarted (holding the "button" on the side for 15s), rebooted (shut down and turn back on), and factory reset the Sense several times over the course of the past two weeks. I have even re-paired it with my phone and rebooted my phone in case that was the issue.

What, if anything else, can I do? Or just contact FItbit support at this point?

Moderator edit: subject for clarity

[lablover55]

turn off bluetooth..

[WilsonFitbit]

Hello @Headley523. Welcome to the community forums. @lablover55 It's nice to see you around and thanks for your input. 

Thank you for the detailed information and for the troubleshooting steps you've tried. In addition, I appreciate the feedback provided. I was able to see that you have reached out to our Support Team and they have provided assistance and information. If you still have additional questions or inquiries, I recommend replying back to your case and our team will be glad to continue assisting you. 

See you around.  

[lablover55]

Sorry, I don't like their solution by not sending the replacement first..

[Headley523]

Yeah, me neither. But somehow, magically, my Sense is now operating normally. Battery is not draining as it was, app is syncing properly, etc. No idea what happened, but the past two weeks have made me wary of anything this Fitbit does. I'll consider sending it back if it acts up again. I may just ask for a refund at that point and get an Apple watch. Not really wanting to, but Apple seems to test things out a bit more thoroughly from what I see.

[Amandaaaaa]

Same thing has been happening to mine. Even the first day I got it, they couldn’t fix the problems where none of my texts were going through and keeps disconnecting the sense controls. To this day it’s still not fixed and now it won’t sync any of my data. And it’s been this way for weeks. I’m about to go Apple, too. 

[lablover55]

Again, there has to be some sort of solution besides turning off Bluetooth/reset etc. During the day, I need bluetooth to connect to my car and my hearing aid. During the evening, bluetooth I can turn it off. This morning, I turned it on to sync and I went from 51% to 44% in less that 10 minutes. @WilsonFitbit, please is there better solutions? Is there an update in the horizon? I have been a fitbit user for a long time, but I am seriously thinking of jumping ship. *Note, I contacted support again and was told again that I would have to send my watch in first before I am sent a replacement. I had to put my foot down and request to talk to a supervisor. The support person said that the supervisor would say the same thing. However, I pointed out that some sense users on this forum have had replacements sent without sending their watches in. I never had to do that with any other fitbit I owned. It was then the support person consented (I hope..lol) to have my case escalated. I will be contacted by email. Why all these hoops to jump through? It shouldn't be this hard. We are the paying customer...