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Sense not syncing correctly

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‎04-02-2021 16:05 - last edited on ‎04-04-2021 17:28 by Fitbit Moderator

‎04-02-2021 16:05 - last edited on ‎04-04-2021 17:28 by Fitbit Moderator

I bought the sense in December after using fitbit devices for 6 years and I was really looking forward to using it. I wear my fitbit constantly and use the data to help me on my fitness journey and I never had any complaints,  I have fitbit premium and would have always recommended fitbit to people. I regret buying the sense its been a nightmare. Since I've had it I've lost count of the amount of times I've had issues syncing it. When I contact the customer support I'm told the same thing everytime, unpair,delete the app download it again and pair it again. I've lost count of the amount of times I've had to do it in the past 4 months as its not solving whatever the issue is. Customer support are more interested in sending surveys then actually getting to the root of the issue. I should have returned it after the first time it happened and my advice to anyone considering investing in the sense is not to do it. I'm so disappointed with the experience in general that I'm just going to get away from fitbit completely. 

 

Moderator Edit: Clarified subject

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‎04-04-2021 18:15 - last edited on ‎10-15-2023 03:27 by Fitbit Moderator

‎04-04-2021 18:15 - last edited on ‎10-15-2023 03:27 by Fitbit Moderator

Hi @Gem2020. Welcome to the Community Forums.

Thanks for every step tried prior to posting. I'm sorry for the difficulties that you've had with your Sense, as well for the experience with our Support team. Every feedback shared by our members always help us to evaluate our procedures and improve our services, be sure that yours won't be the exception and will be passed along. Because you have a case created, I've forwarded your post so our team can look into your details and continue helping you with this matter. They'll get in touch with you via email, so keep an eye on your inbox.

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